Travel Charme Online Shop: FAQs – Frequently Asked Questions

How does online shopping work?
The following steps describe your purchase process

How does an order by email work?

Of course you can continue ordering your vouchers by telephone.

How does payment for an online purchase work?

How do I redeem my gift voucher?

Simply bring your printed voucher to your stay at one of our Travel Charme Hotels & Resorts and redeem your voucher.

How secure is shopping at the Travel Charme Online Shop?

The Online Shop is secured by a 128-bit encryption (SSL), currently the highest available encryption level.

I am unable to open the voucher in PDF format.

The vouchers you ordered are saved in a very fraud resistant PDF data format.
To open the file you need the program Adobe Acrobat Reader which you can download for free at http://www.adobe.de/products/acrobat/readstep2.html.