Reservations
To make a reservation at Arany Spa, please call +43 1 22740 1130 or e-mail spa arany.  vienna@hyatt.com. We are pleased to also offer the scheduling of appointments online via our spa website.

Cancellations
Booked treatments and timings are reserved for guests. Those who are not able to make it to their scheduled appointments are asked to kindly inform us at their earliest convenience. Treatment appointments can be cancelled or rescheduled free of charge at least 24 hours before the appointed time.

Pre-Arrival
We encourage guests to arrive 30 minutes before scheduled appointments to get comfortable and prepare for their spa experience. The appointments of late arrivals will be limited to the scheduled time slot and payment for the full treatment will still apply.

Attire
Changing of clothes is only allowed within the changing rooms. Members and guests are obliged to dress appropriately and wear proper swimwear when using the pool. Appropriate sports clothing and sports shoes are for the safety of guests and are required when using the Arany Spa gym.

Hygiene
For hygienic reasons, all guests and members are required to shower before using the spa and pool or undergoing any treatment. When using the sauna, steam room and resting beds, it is mandatory to place a towel on any seat or reclining surface.

Etiquette and Behavior
Members and guests are asked to respect the privacy of others and to desist from activities that might disturb or put others at risk. Use of sound systems, i.e. portable music players, is only allowed with headphones. Members and guests are asked to refrain from engaging in loud phone calls in the spa and rest areas. Smoking and consumption of alcoholic beverages are not permitted in Arany Spa. Pets are also not permitted.

Safety
Children and adolescents younger than 16 years of age are permitted only when accompanied by a parent or related adult. Use of all facilities at Arany Spa is at guests’ own risk. The management is not responsible or liable for any loss of or damage to personal belongings. Members and guest are discouraged from leaving any valuables unattended in public areas.

Health
In case of medical conditions, including high blood pressure, heart problems or diabetes, for safety we recommend consulting a doctor before visiting Arany Spa. Also, please be sure to inform spa personnel about medical conditions before any treatment. Individuals suffering from communicable diseases are not allowed inside Arany Spa or the pool area.