We place great importance on the protection of your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our online store, in compliance with the applicable laws in Switzerland, including the Federal Data Protection Act (DPA) and, where appropriate, the General Data Protection Regulation (GDPR).
1. Collection of Personal Data
We collect various types of information when you use our website to provide you with an optimal experience. This includes, but is not limited to:
- Identity information: Name, surname, email address, shipping address, billing address.
- Payment information: Bank details, credit card numbers (processed through secure payment systems).
- Browsing data: Order history, user preferences, login data, and interactions with our site.
- Cookies: We use cookies to improve your browsing experience, analyze site usage, and personalize the services we offer.
2. Use of Personal Data
The data collected is used for the following purposes:
- Order management: Processing purchases, organizing delivery, managing returns and exchanges, and communication related to your order.
- Enhancing user experience: Personalizing your online experience (product recommendations, display preferences, etc.) and optimizing the site interface.
- Customer communication: Sending newsletters, special offers, and promotions, only if you have consented.
- Legal compliance: Meeting our tax and legal obligations, managing contractual obligations, and handling requests from authorities.
3. Sharing Data
We respect your privacy and commit not to sell, exchange, or transfer your personal data to third parties without your consent, except in the following cases:
- Service providers: We may share your information with third parties who assist us in processes such as payment, delivery, or customer relationship management, provided they also respect the confidentiality and security of your data.
- Legal obligations: If necessary, we may be required to disclose your personal data to comply with legal, regulatory, or judicial requests.
4. Data Security
We implement strict technical and organizational measures to ensure the security of your personal data. This includes the use of encryption technologies (such as SSL) to secure transactions and access controls to sensitive information, limited to authorized personnel only. Despite these efforts, no security system is infallible, and we cannot guarantee absolute protection against any form of unauthorized access.
5. Your Rights Regarding Your Personal Data
In accordance with Swiss legislation and the GDPR, you have several rights regarding your personal data, including:
- Right of access: You can obtain a copy of the personal data we hold about you.
- Right of rectification: If your data is inaccurate or incomplete, you can request an update.
- Right to erasure: You have the right to request the deletion of your personal data, subject to legal or contractual requirements.
- Right to portability: You can request that your personal data be transferred to another service provider in a structured, commonly used, and readable format.
- Right to object: You can object to the processing of your data, particularly for direct marketing purposes, or for any other legitimate purpose.
- Right to withdraw consent: If the processing of your data is based on your consent, you can withdraw it at any time.
To exercise these rights, please contact us using the details provided below.
6. International Data Transfers
Some of your personal data may be transferred and processed outside of Switzerland, in countries where the laws may differ from those of our country. In such cases, we ensure that appropriate safeguards are in place to protect the security and confidentiality of your personal data.
7. Cookies and Similar Technologies
We use cookies to enhance your browsing experience and personalize our services. Cookies are small files stored on your device when you visit our site. You can control the use of cookies by adjusting your browser settings. However, certain features of the site may not work properly if cookies are disabled.
8. Changes to the Privacy Policy
We reserve the right to modify this data protection policy at any time, particularly to reflect changes in legislation or internal practices. Any changes will be published on this page, and we encourage you to check it regularly. In case of significant changes, we will notify you via email or a visible message on our site.
9. Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, feel free to contact us at the following email address: contact@lesbainspublics.ch